Allocation of payment

Since 04 January 2019 I have been calling the DSTV call center to have them allocate my payment which was made into the wrong DSTV account. I have been asked to forward my proof of payment 4 times already and they don't even bother to call me back or email me back to explain what's the hold up or the action that they have taken. I even specified that can at least notify me once they have received my mail and if the issue is sorted still nothing and my service is disconnected. I am really disappointed at the level of unprofessionalism for such a big company. They don't even issue you with a reference number so that you can track how far your issue is; you have to start all over again with a new consultant who will do exactly like the other ones. Very poor service