Allocation of Payment

A payment for the service has been done on the 17th of Jan, which is the due date. After a couple of days, I received a message of my account being overdue. I then called the Call Centre, and was requested to email proof of payment to the proof of payment email address. This was all done on the 19th of Jan.

In short, the payment has still not been allocated by the Accounts department after several escalations with them. My service on the other hand keeps on being disconnected, and everytime when that happens I must call and request to be reconnected. My service has been disconnected 3 times already in a space of two weeks. No attention is given to the problem as I am told that it takes 24hours for a payment to be allocated. Clearly mine is taking longer. The service being provided is unsatisfactory, you cant even get through the Accounts department.