Allocation of payment

I made a payment via Eft on 27 July for R760. As of today the payment still has not been allocated to my account and my service has been cut off. I have made numerous calls to the call centre and been asked to e-mail agents at the call centre but to no avail. I have sent the proof of payment to the following agents:<br> <br> [Email Removed]<br> [Email Removed]<br> [Email Removed]<br> <br> All of this agents promised to escalate the problem to responsible persons but nothing has been done. I also e-mailed the proof of payment to [Email Removed] and got a case number *** which said they would respond within 24hrs. The agent I spoke to last night said there was no record of such a query on my account and that I should re-send the proof of payment. I don't think resending was going to help. I am at my wits end. I'd really appreciate if someone could sort this mess out. There is clearly a much bigger problem than the withdrawal of service to my account.