SS
Sibongile S
1 reviews | Active since Dec 2009
11 Nov 2015, 08:17
allocation of payment
I'm very angry the way you do things, I payment on the incorrect account and was advice I should email the prove of payment to [Email Removed] and it will be allocated to the correct account. firstly this email address its not working and they doesn't have another option to allocate funds as per call centre agent I spoke to. Now my service my service I've been disconnect now and again and I have to pay an addiction amount of R50 for the recon fee. How can one have this issues solved coz now am not enjoying my viewing
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Replies (1)
DStv (MultiChoice)'s replyOfficial
15 Nov 2015, 14:14Hello Chary,
May you kindly accept our sincere apology for the inconvenience you might have experienced.
Further note that as per our telephonic conversation services are active and with regard to the payment made, all should be well once the transfer has been processed into the right account.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Phil
May you kindly accept our sincere apology for the inconvenience you might have experienced.
Further note that as per our telephonic conversation services are active and with regard to the payment made, all should be well once the transfer has been processed into the right account.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Phil
DStv (MultiChoice)'s reply15 Nov 2015, 14:14
Official
Hello Chary,
May you kindly accept our sincere apology for the inconvenience you might have experienced.
Further note that as per our telephonic conversation services are active and with regard to the payment made, all should be well once the transfer has been processed into the right account.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Phil
May you kindly accept our sincere apology for the inconvenience you might have experienced.
Further note that as per our telephonic conversation services are active and with regard to the payment made, all should be well once the transfer has been processed into the right account.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Phil