Allocation of annual subscription to MULTICHOICE

I have my Multichoice yearly subscription paid by my brother in Namibia via Bank of Windhoek transfer. This was done on the 15 January 2024. I immediately sent the proof of payment attached to an email with customer code reference in the subject line through to Multichoice. My TV was cut off end of January and I have not had any viewing since then. I have called Multichoice 5 times and have ended up with the most *********** of assistants. I have sent numerous emails with POP attached, customer ref number and ID number through to ABSA recon department, Unallocated funds, proof of payment and help mail addresses. Response I get been astounding....... we need POP from ABSA {this is Multichoices bank} we cannot see the ID and client ref number (in the subject line of email) we dont know if the amount paid is in rands (cannot do a bank transfer of foreign currency, it goes in the required currency you are paying to) we cannot find the funds (truly, has the money been sidelined) I went and sat in the queue at the DSTV offices in PE, to no avail. I have even dealt with someone on messenger which was a total waste of two hours because they could not assist with the issue at all. Nobody seems to be able to read and act on an email. NO concept of understanding content of what is stated in an email. After sending POP in 12 emails how is it possible to again ask for the POP in your reply? Please advise way forward since this is a fair sum of money going to waste. And we pay in advance to get the benefit of a free months viewing.