Allocating funds is rocket science

On Saturday I made a payment for the DSTV bundle package, there was an issue with the package not being activated. I was told that it would be sorted within 48 hours. I called back Tuesday and was assisted by an agent, the wrong package was activated and then got an email for payment. I called yesterday again and spoke to Kimberly who promised that she'd call me back as payment had to be allocated from one customer number to the next. Again no call back and again no feedback. How is this rocket science? A payment was made allocated it to the correct place and activate my package!! It’s almost an entire week!! All the while I have to keep on calling because people are ***********.