All talk, no action...nothing gets done

<p>I think this is about my 5th complaint on here, and I will just carry on until it is resloved.</p> <p> </p> <p>I got a call last week from another one of your staff, that was slightly competent sounding, and thought that we had now resolved this situation (not to my satisfaction, but just to make the hack of dealing with you aside) She agreed and admitted that the issue with you not debitting my account was because of a new system you implemented and had issues with, so once again, not my mistake, not my error but I am the one that ends up suffering the consequenses. After admitting it was DSTVs fault and I insisted on DSTV taking some accountability for the mistake, she agreed to write off 2 months (R1598), which i decided to just accept as I know I won't get anything better from a company that doesn't take ownership of it's mistakes and system errors and couldn't care less about their clients that suffer as a consequence there off. Your clients are, at the end of the day, just account numbers that pay you religously for sub par TV.</p> <p>I requested an email gets send to me confirming the proposal that was made, which was agreed...but a week later is still to be sent. I also asked that the debit order that was in force for over 6 years please be reinstated, which was also agreed....and here is 1 February 2017 and no debit order again. I am at my wits end with DSTV and your incompetence at all levels. I am not going to run around trying to pay you cash for the services that you are suppose to debit from my account. I also requested that the arrears days on my Transunion credit report be removed, which was also agreed and is still firmly sitting there.</p> <p>I regret taking your fixed plan for your Explora decoder at R799 per month as I feel it would be way easier to close by DSTV account if I didn't. I will happily go without DSTV, pay you the balance owing on your decoder and we can call it quits and I will stick to my internet based TV viewing. I give this to you as a proposal, so we can gt out of eachother's hair forever.</p> <p>Please please please do not let someone new call again for the 5th time that has no idea what is going on here.</p>