ALL ROUND BAD SERVICE

6 may 2019 went to one of the dstv center's in Pretoria cbd to downgrade my package from compact to access , they said it was successful then I paid my account on the 31/5/19 I got an SMS instructing me to pay R134.68 before my due date .on the 7th of June 2019 went to pay R135 I was surprised to get an SMS telling me that an amount was outstanding so I was surprised so I thought I will inquire the following day as I was busy, on the 8th when I woke got an SMS saying my dstv was disconnected, I called the call center to find out was the problem , they told me I was a compact customer I was surprised how coz I downgraded and got the SMS telling to pay 134.68 which I paid , they told me it was a system error the downgrade was unsuccessful , spoke to two different consultants without any assistance, I then spoke to the team leader whom I told that employees of dstv are not taking accountability for the company's poor performance the call center agents are blaming the service center agents what has that to do with me as a customer? there is also a contradiction of prices ,the prices you sent to customers using SMS differs from what the consultant See's on the system that's against the consumer protection act I am so fed up with this kind of service no one Is willing to help me now but they said they will escalate it am done with DStv gonna deactivate my account and join Netflix, one customer down the drain due to your systems errors and forever changing prices and poor call center staff who are of no assistance spend more than an one of my contract minutes what a flop