1 reviews | Active since Jun 2016
All round awful experience
<p>I have been with multichoice for over 12 years with the last 10 years being uninterupted service.i have the dstv pvr 1 and saw your advert wrt the upgrade and decided to take up the offer,to date i have sms'ed 7 times and received 7 automated sms'es advising someone will be in contact with me wrt the upgrade,3 months later i am still waiting to be contacted. I made contact 5 weeks ago with your contact centre advising of my situation i was advised they would escalate the issue i even received an email from dstv confirming the escalation and surprise surprise still no contact wrt the upgrade.</p> <p> </p> <p>I decided to take matters into my own hands and bring my pvr into dstv for the upgrade however after making all that effort and petrol going to dstv i find this out</p> <p> </p> <p>When you sms for the upgrade and if they ever responsed you get 2 explorers 1 new 1 refurbished ,installation and a new dish.</p> <p> </p> <p>When you take it into dstv all that you get to swop the old pvr for 1 explorer and you have to pay in R700.</p> <p> </p> <p>The 2 deals are worlds apart and as a previously loyal dstv subscriber i feel like I am being ripped of.</p> <p> </p> <p> </p>
Dear Trevor Nithiananthan
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Trevor Nithiananthan
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Trevor
Thank you for your interest in relation to the products we offer.
I must also apologise that you tried several times to get more information regarding the upgrade but you received no feedback. Hopefully the details provided below will be helpful so that you can make an informed decision.
There are three options offered to upgrade from an SD PVR decoder to an Explora decoder. It is also important that I notify you that if the old PVR model is not insured, you will be required to pay the difference depending on the option you choose.
Option 1: You get the Explora 2A, Single view HD decoder, 80 cm dish with installation and DStv Smart LNB for R1999.00.
Option 2: There's DStv Explora 2A, 80 cm dish with installation and DStv Smart LNB for R999.00.
Option 3: You get DStv Explora 2A for R799.00. However, this deal excludes installation and DStv Smart LNB.
Currently, you may continue to use your SD PVR decoder but if it breaks, we will not be able to break it. Also, we have launched a new Satellite which uses frequencies that your decoder won’t be able to receive.
I strongly recommend that you visit our website on www.dstv.com for more information. You can also click on the link provided http://campaigns.dstv.com/explora/sd-pvr-trade-in/.
Once again, thank you for your valued support and honest feedback. Please feel free to contact us if you have any questions.
Kind regards
Dinah
Best regards,
Good day Trevor
Thank you for your interest in relation to the products we offer.
I must also apologise that you tried several times to get more information regarding the upgrade but you received no feedback. Hopefully the details provided below will be helpful so that you can make an informed decision.
There are three options offered to upgrade from an SD PVR decoder to an Explora decoder. It is also important that I notify you that if the old PVR model is not insured, you will be required to pay the difference depending on the option you choose.
Option 1: You get the Explora 2A, Single view HD decoder, 80 cm dish with installation and DStv Smart LNB for R1999.00.
Option 2: There's DStv Explora 2A, 80 cm dish with installation and DStv Smart LNB for R999.00.
Option 3: You get DStv Explora 2A for R799.00. However, this deal excludes installation and DStv Smart LNB.
Currently, you may continue to use your SD PVR decoder but if it breaks, we will not be able to break it. Also, we have launched a new Satellite which uses frequencies that your decoder won’t be able to receive.
I strongly recommend that you visit our website on www.dstv.com for more information. You can also click on the link provided http://campaigns.dstv.com/explora/sd-pvr-trade-in/.
Once again, thank you for your valued support and honest feedback. Please feel free to contact us if you have any questions.
Kind regards
Dinah
Best regards,
Your response does not address any of my concerns ,
Why is the offer where you sms for the upgrade so different than the ones you have offered in your response.
Furthur to that does dstv not reward loyal customers but rather take advantage of them?
If you do reward loyality please explain how you do so.
Your response does not address any of my concerns ,
Why is the offer where you sms for the upgrade so different than the ones you have offered in your response.
Furthur to that does dstv not reward loyal customers but rather take advantage of them?
If you do reward loyality please explain how you do so.