All NOT in order at Multichoice

I paid my DSTV account for two months after which I start receiving sms's from them that my bill was not paid and therefor my viewership will be stopped. After a while I phoned them and I was told that I paid the money into the DSTV box office account. I take full responsibility for that as it was my fault. After it was corrected they told me that I do not have to pay the re-connection fee and it was reversed. Why am I now receiving sms's that ask me to pay an extra obscure amount? I phoned the Cape Town number listed and the person couldn't even tell me what the amount is for!!!!! She kept me on the line (at my own expense) for a few minutes extra to speak to her superior who would have phoned me back. Needless to say I am still waiting for this person to phone me back!!!!! YOUR CUSTOMER SERVICE IS ABSOLUTELY USELESS!!!<br> <br> For future reference, if you see that a customer pays the monthly amount into the box office account and they do NOT actually use the box office feature you should notify the customer. It really isn't rocket science to pick up small errors like that if you have the correct structure in place!!!!