All I wanted for christmas was my statement!!!!!

I have called in 3 times today to multichoice to simply get a 3 month statement. On all 3 occasions the call centre agents were unable to assist me with this menial task. I know there is a self-service option but there is an issue linking my smartcard hence the need to call in. I have also logged a ticket with the multichoice support desk a month ago to resolve that issue and guess what?!! Im still waiting! These guys are a bunch of ******s! The last agent put me on hold for 10 minutes... Wanna hear a joke... How many Multichoice call centre agents does it take to send you a statement? ..... .. I'll let you know if i find intelligent life at Multichoice.