All I want to do is cancel!!
<p>I am absolutely fed up with DSTV's lack of interest in my request to cancel my contract.</p> <p>Myself and my partner are immigrating at the end of May and I first contacted the call centre on the 10th of April. They advised since I'm on a 24 month contract the cancellation's department needs to advise the termination cost etc. The consultant advised she would send an email through to them and they will contact me within 24 - 72 hours.</p> <p>I then again phoned them this week on the 18th of April and spoke to a consultant who AGAIN was escalating. She acknowledged that she can see I called in on the 10th and said she would escalate to a Manager.</p> <p> </p> <p>Again I am now waiting!!!!!!!!!!!!!!</p> <p>I sincerely hope that I am still within our billing cycle and that I still have sufficient time for a notice period. </p> <p> </p> <p>Absolutely SHOCKING service!! </p>
Dear Marco Dos Santos
We apologise for the inconvenience this has caused. We have forwarded your query to the Price -Lock team. The consultant will contact you shortly and assist.
We'll follow up with the team and keep you posted.
Regards
Girly
Gi
Dear Marco Dos Santos
We apologise for the inconvenience this has caused. We have forwarded your query to the Price -Lock team. The consultant will contact you shortly and assist.
We'll follow up with the team and keep you posted.
Regards
Girly
Gi
Good day Girly,
I'm now seriously annoyed. Sandile contacted me in April after I wrote the above review.
I advised him we are immigrating end of May and want to cancel my DSTV by then.
Sandile told me to contact him a week before to cancel.
I emailed - 19th May asking to cancel
He responded same day saying the settlement quote doesnt want to load, he will respond by Monday 22nd.
I followed up 25th May as I had no reply.
Followed up again 26th and Sandile responded advising the issue would be resolved by the next day the 26th.
29th May - I followed up - no response
30th May - I followed up - NO RESPONSE
31st May - I followed up - NO RESPONSE
This morning at 08:10 - followed up - NO RESPONSE YET
I AM FLYING OVERSEAS IN TWO DAYS!!!!!!!!!!!!!!!!!!!!!!1
What on earth is going on???????
Good day Girly,
I'm now seriously annoyed. Sandile contacted me in April after I wrote the above review.
I advised him we are immigrating end of May and want to cancel my DSTV by then.
Sandile told me to contact him a week before to cancel.
I emailed - 19th May asking to cancel
He responded same day saying the settlement quote doesnt want to load, he will respond by Monday 22nd.
I followed up 25th May as I had no reply.
Followed up again 26th and Sandile responded advising the issue would be resolved by the next day the 26th.
29th May - I followed up - no response
30th May - I followed up - NO RESPONSE
31st May - I followed up - NO RESPONSE
This morning at 08:10 - followed up - NO RESPONSE YET
I AM FLYING OVERSEAS IN TWO DAYS!!!!!!!!!!!!!!!!!!!!!!1
What on earth is going on???????
