1 reviews | Active since Apr 2017

21 Apr 2017, 07:12

All I want to do is cancel!!

<p>I am absolutely fed up with DSTV's lack of interest in my request to cancel my contract.</p> <p>Myself and my partner are immigrating at the end of May and I first contacted the call centre on the 10th of April. They advised since I'm on a 24 month contract the cancellation's department needs to advise the termination cost etc. The consultant advised she would send an email through to them and they will contact me within 24 - 72 hours.</p> <p>I then again phoned them this week on the 18th of April and spoke to a consultant who AGAIN was escalating. She acknowledged that she can see I called in on the 10th and said she would escalate to a Manager.</p> <p> </p> <p>Again I am now waiting!!!!!!!!!!!!!!</p> <p>I sincerely hope that I am still within our billing cycle and that I still have sufficient time for a notice period. </p> <p> </p> <p>Absolutely SHOCKING service!! </p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply21 Apr 2017, 08:43
Official

Dear Marco Dos Santos

We apologise for the inconvenience this has caused. We have forwarded your query to the Price -Lock team. The consultant will contact you shortly and assist.

We'll follow up with the team and keep you posted.

Regards

Girly

Gi

's update01 Jun 2017, 14:13
Reviewer Update

Good day Girly,

I'm now seriously annoyed. Sandile contacted me in April after I wrote the above review.

I advised him we are immigrating end of May and want to cancel my DSTV by then.

Sandile told me to contact him a week before to cancel.

I emailed - 19th May asking to cancel

He responded same day saying the settlement quote doesnt want to load, he will respond by Monday 22nd.

I followed up 25th May as I had no reply.

Followed up again 26th and Sandile responded advising the issue would be resolved by the next day the 26th.

29th May - I followed up - no response

30th May - I followed up - NO RESPONSE

31st May - I followed up - NO RESPONSE

This morning at 08:10 - followed up - NO RESPONSE YET

I AM FLYING OVERSEAS IN TWO DAYS!!!!!!!!!!!!!!!!!!!!!!1

What on earth is going on???????