AB
Antonio B
1 reviews | Active since Apr 2010
22 Oct 2020, 15:15
ALL I WANT IS A STATEMENT
I am querying this month’s “balance owing” for my DSTv Multichoice account, which I find excessive.
I don’t understand why, if:
1 - If I pay the full balance due for my main service, and
2 - I pay in advance for my holiday home connection,
It indicates that I owe R 1244.19 for DSTv Compact Plus and Access Fee (R529.00 + R100.00)
So, to try and understand why I owe this amount, I have requested a copy of my July 2020 statement, which does not appear on “My Statements” page in my profile.
I requested this via DSTv’s facebook messenger 4 days ago as there is a payment of R 1038.55 which does not reflect on the statements that I am able to download. Why is this such a problem?
So, I am resorting to hellopeter, once again as it seems the only way to get results.
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
22 Oct 2020, 15:36Hi Antonio,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply22 Oct 2020, 15:36
Official
Hi Antonio,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
AB
Antonio B's updateReviewer Update
23 Oct 2020, 10:45Thank you for the response but I still do not have what I requested.
It seems that your accounts department is not capable of producing the statement that I originally requested from your Facebook messenger team: "A statement showing [all transactions] from 20/07/2020 to the present."
Any small business is capable of producing this in less that a minute.
Why is this not possible with DSTv Multichoice?
The latest statement available for me to download ends on the 13th of September 2020. Today is the 23rd of October 2020. The "Transaction History" on my profile does not indicate the smartcard number relating to the bouquet that you are charging me for. There seems to be a duplication of charges for 12/10/2020 but from the information available to me, I cannot tell.
I shall send an eMail to the address that you suggest your response.
Best regards
It seems that your accounts department is not capable of producing the statement that I originally requested from your Facebook messenger team: "A statement showing [all transactions] from 20/07/2020 to the present."
Any small business is capable of producing this in less that a minute.
Why is this not possible with DSTv Multichoice?
The latest statement available for me to download ends on the 13th of September 2020. Today is the 23rd of October 2020. The "Transaction History" on my profile does not indicate the smartcard number relating to the bouquet that you are charging me for. There seems to be a duplication of charges for 12/10/2020 but from the information available to me, I cannot tell.
I shall send an eMail to the address that you suggest your response.
Best regards
AB
Antonio B's update23 Oct 2020, 10:45
Reviewer Update
Thank you for the response but I still do not have what I requested.
It seems that your accounts department is not capable of producing the statement that I originally requested from your Facebook messenger team: "A statement showing [all transactions] from 20/07/2020 to the present."
Any small business is capable of producing this in less that a minute.
Why is this not possible with DSTv Multichoice?
The latest statement available for me to download ends on the 13th of September 2020. Today is the 23rd of October 2020. The "Transaction History" on my profile does not indicate the smartcard number relating to the bouquet that you are charging me for. There seems to be a duplication of charges for 12/10/2020 but from the information available to me, I cannot tell.
I shall send an eMail to the address that you suggest your response.
Best regards
It seems that your accounts department is not capable of producing the statement that I originally requested from your Facebook messenger team: "A statement showing [all transactions] from 20/07/2020 to the present."
Any small business is capable of producing this in less that a minute.
Why is this not possible with DSTv Multichoice?
The latest statement available for me to download ends on the 13th of September 2020. Today is the 23rd of October 2020. The "Transaction History" on my profile does not indicate the smartcard number relating to the bouquet that you are charging me for. There seems to be a duplication of charges for 12/10/2020 but from the information available to me, I cannot tell.
I shall send an eMail to the address that you suggest your response.
Best regards
AB
Antonio B's updateReviewer Update
23 Oct 2020, 13:36I don't know how to make it clearer to you.
I have just received the SAME STATEMENTS AS BEFORE.
They end on 13th September 2020.
I am asking for the statement that lists the transactions FROM 13TH SEPTEMBER 2020 TO TODAY (23RD OCTOBER 2020)
I have just received the SAME STATEMENTS AS BEFORE.
They end on 13th September 2020.
I am asking for the statement that lists the transactions FROM 13TH SEPTEMBER 2020 TO TODAY (23RD OCTOBER 2020)
AB
Antonio B's update23 Oct 2020, 13:36
Reviewer Update
I don't know how to make it clearer to you.
I have just received the SAME STATEMENTS AS BEFORE.
They end on 13th September 2020.
I am asking for the statement that lists the transactions FROM 13TH SEPTEMBER 2020 TO TODAY (23RD OCTOBER 2020)
I have just received the SAME STATEMENTS AS BEFORE.
They end on 13th September 2020.
I am asking for the statement that lists the transactions FROM 13TH SEPTEMBER 2020 TO TODAY (23RD OCTOBER 2020)
AB
Antonio B's updateReviewer Update
24 Oct 2020, 18:11This has now escalated from the amazing to the absurd.
Today I received a statement including a charge dating back to 23 Feb 2020.
The absurd is that the due date for this payment is stated as 14 Nov 2019.
Included in this same statement are two further charges for 30 Sep 2020, but also with a 14 Nov 2019 due date. Now, I must go back and check all transactions from November 2019 to the present, because clearly there is something very wrong with this accounting system.
So, two further requests for DSTv Multichoice:
1.
Could you please email me all statements reflecting transactions from 01 Nov 2019 to 28 Mar 2020.
2.
Could you please either:
a) Give me the DIRECT contact number for a supervisor in your accounts department, or
b) Ask a supervisor to contact me.
Thank you
Today I received a statement including a charge dating back to 23 Feb 2020.
The absurd is that the due date for this payment is stated as 14 Nov 2019.
Included in this same statement are two further charges for 30 Sep 2020, but also with a 14 Nov 2019 due date. Now, I must go back and check all transactions from November 2019 to the present, because clearly there is something very wrong with this accounting system.
So, two further requests for DSTv Multichoice:
1.
Could you please email me all statements reflecting transactions from 01 Nov 2019 to 28 Mar 2020.
2.
Could you please either:
a) Give me the DIRECT contact number for a supervisor in your accounts department, or
b) Ask a supervisor to contact me.
Thank you
AB
Antonio B's update24 Oct 2020, 18:11
Reviewer Update
This has now escalated from the amazing to the absurd.
Today I received a statement including a charge dating back to 23 Feb 2020.
The absurd is that the due date for this payment is stated as 14 Nov 2019.
Included in this same statement are two further charges for 30 Sep 2020, but also with a 14 Nov 2019 due date. Now, I must go back and check all transactions from November 2019 to the present, because clearly there is something very wrong with this accounting system.
So, two further requests for DSTv Multichoice:
1.
Could you please email me all statements reflecting transactions from 01 Nov 2019 to 28 Mar 2020.
2.
Could you please either:
a) Give me the DIRECT contact number for a supervisor in your accounts department, or
b) Ask a supervisor to contact me.
Thank you
Today I received a statement including a charge dating back to 23 Feb 2020.
The absurd is that the due date for this payment is stated as 14 Nov 2019.
Included in this same statement are two further charges for 30 Sep 2020, but also with a 14 Nov 2019 due date. Now, I must go back and check all transactions from November 2019 to the present, because clearly there is something very wrong with this accounting system.
So, two further requests for DSTv Multichoice:
1.
Could you please email me all statements reflecting transactions from 01 Nov 2019 to 28 Mar 2020.
2.
Could you please either:
a) Give me the DIRECT contact number for a supervisor in your accounts department, or
b) Ask a supervisor to contact me.
Thank you
AB
Antonio B's updateReviewer Update
25 Oct 2020, 13:10Today (Sunday 25 Oct 2020), this matter was sorted.
I got a call, followed by an email from Sakhile Mthimunye stating that DSTv Multichoice have brought the account up to date.
Going forward, I shall note all transactions with DSTv Multichoice on a spreadsheet as I have lost all confidence in DSTv's accounting system.
My advice to those out there who use DSTv's “holiday home” decoder facility that you activate and de-activate, check what you are charged very carefully.
Thank you Hellopeter for providing us with this facility to air our troubles with companies.
Unfortunately, it seems the only way to get attention.
I got a call, followed by an email from Sakhile Mthimunye stating that DSTv Multichoice have brought the account up to date.
Going forward, I shall note all transactions with DSTv Multichoice on a spreadsheet as I have lost all confidence in DSTv's accounting system.
My advice to those out there who use DSTv's “holiday home” decoder facility that you activate and de-activate, check what you are charged very carefully.
Thank you Hellopeter for providing us with this facility to air our troubles with companies.
Unfortunately, it seems the only way to get attention.
AB
Antonio B's update25 Oct 2020, 13:10
Reviewer Update
Today (Sunday 25 Oct 2020), this matter was sorted.
I got a call, followed by an email from Sakhile Mthimunye stating that DSTv Multichoice have brought the account up to date.
Going forward, I shall note all transactions with DSTv Multichoice on a spreadsheet as I have lost all confidence in DSTv's accounting system.
My advice to those out there who use DSTv's “holiday home” decoder facility that you activate and de-activate, check what you are charged very carefully.
Thank you Hellopeter for providing us with this facility to air our troubles with companies.
Unfortunately, it seems the only way to get attention.
I got a call, followed by an email from Sakhile Mthimunye stating that DSTv Multichoice have brought the account up to date.
Going forward, I shall note all transactions with DSTv Multichoice on a spreadsheet as I have lost all confidence in DSTv's accounting system.
My advice to those out there who use DSTv's “holiday home” decoder facility that you activate and de-activate, check what you are charged very carefully.
Thank you Hellopeter for providing us with this facility to air our troubles with companies.
Unfortunately, it seems the only way to get attention.