All I do is pay
<p> Am constantly in arrears with DSTV despite me constantly paying. I have just been disconnected again despite me constantly having to call in to Get the amount I owe and pay. I called in end September was told how much I owe and I paid this. I am being charged for the days I do not watch(days I am disconnected) I have asked for a full recon and someone to call me back No one calls me back. Your call Centre staff are rude and do not even try to listen. I used to get my balances online but they were wrong. </p>
Dear Janine Ronne
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
Dear Janine Ronne
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
Good day Janine
We could not get hold of you today to discuss your query telephonically.
According to our records, your DStv service is suspended due to short payment.
We have checked your DStv account and can confirm that these are the payments previously received:
· On the 24th June 2016 - we received R500.00 instead of R844.00. The monthly subscription for your DStv account is R844.00 payable by the 01st of every month. For this reason, your DStv service was suspended, leaving the account with an outstanding over balance of R110.27.
· On the 23 July 2016 - we received R900.00 and we had to debit the balance owed first.
· On the 23 September 2016 - we received R1046.37, at that point your DStv account had an overdue balance of R771.30. Your DStv account remained with a credit balance of R275.07
In summary, the balance you paid was insufficient to keep your service active till the 31 October 2016.
The total balance required for the reconnection of service is R866.78 which will cover your viewing till the 31 October 2016.
Thank you for taking the time to contact us.
Best regards
Dinah
Best regards,
Good day Janine
We could not get hold of you today to discuss your query telephonically.
According to our records, your DStv service is suspended due to short payment.
We have checked your DStv account and can confirm that these are the payments previously received:
· On the 24th June 2016 - we received R500.00 instead of R844.00. The monthly subscription for your DStv account is R844.00 payable by the 01st of every month. For this reason, your DStv service was suspended, leaving the account with an outstanding over balance of R110.27.
· On the 23 July 2016 - we received R900.00 and we had to debit the balance owed first.
· On the 23 September 2016 - we received R1046.37, at that point your DStv account had an overdue balance of R771.30. Your DStv account remained with a credit balance of R275.07
In summary, the balance you paid was insufficient to keep your service active till the 31 October 2016.
The total balance required for the reconnection of service is R866.78 which will cover your viewing till the 31 October 2016.
Thank you for taking the time to contact us.
Best regards
Dinah
Best regards,
Why am I being charged for the days my service is disconnected?
Why am I being charged for the days my service is disconnected?
You tried to call me once when I was in a meeting this morning. Your lack of service and explanation is quite alarming. You also did not answer all my questions
You tried to call me once when I was in a meeting this morning. Your lack of service and explanation is quite alarming. You also did not answer all my questions
Still no reply. Why am I not surprised
Still no reply. Why am I not surprised