All along customer service

I have had an issue with and have had to call multichoice numerous times over the past week. The agents at the call centre have been no help, seems as though they have no idea what they are doing. Today I spoke with Hlengiwe Ngcongco who wasted my time and phone credit with no resolution. I asked her to call me back when the call cuts and she agreed on call reference number ***5-I293. She did not call back and I had to call again for the umpteenth time and spoke to Sthembiso Cele : ***5- I i294 who eventually did resolved the issue only after I threatened to escalate a complaint. However he first gave me a list of things he cannot do to assist a subscription paying client who has been inconvenienced, so much for customer service. I'm highly disappointed in their service, it's appalling how clients are treated by DSTV. I urge Dinesh Buhdoo, Sthembiso's manager to look into the dishonesty in the "customer service" and ********* behavior.