***** alert: DSTV *****ulently forcing insurance policies on its customers

A DSTV agent called me to tell me that my decoder's warranty was expiring this month. I was ok with it. The agent asked me if I wanted insurance for the decoder. I vehemently declined the offer. When I paid R400 towards my compact monthly subscription, I noticed they had added R159.61 to my account. I contacted them through the DSTV online chat. The agent who assisted me told me that, unfortunately, they had activated the insurance policy without my knowledge or permission. I was given an email address to file my complaint, but I have not received any form of communication. I have been a reliable paying customer for over 15 years, and I have used my decoders without any issues. Funny enough, my decoder lost its signal on the day the agent was telling me about the expiry of my decoder's warranty, and it later started functioning well after several complaints. DSTV is *****ulently forcing people to get insurance policies that they do not want to take.