**** ALERT!! DSTV Premium Stream for R460 for 3 Months - ****!

I Have taken the email deal that was sent to me with the offer of DSTV Premium Streaming of R460pm for 3 months (offer valid until 31 July 2024) and re-activated my account that had a small credit for on the 10th of July.

When I wanted to make a new payment for the new month on the 9th of August, (30 day account) the App wanted me to make a payment for the full streaming subscription amount and not the discounted amount. I attempted to contact DSTV to speak to a consultant, however all the telephone methods leads to a DEAD-END. I reverted to WhatsApp and that gave me useless options also leading to a DEAD-END. I attempted to use the chat bot option from the App and when I eventually got the attention of a human consultant it appears that the consultants are chatting to several other people simultaneously and keep repeating the same questions that would be answered with a simple scroll up with all the information needed.

I eventually attempted to phone again and chose the option that I am new customer wanting DSTV, this leaded me to actually speak to a human being that was able to check into my account.

I explained the issue and I was told that I misunderstood the email and I was supposed to have taken up the offer in the month of May already to have the benefit of R460 for three months and that is what the Ts & Cs state, however the email was sent to me on the 9th of July 2024. I requested the Ts & Cs to be sent to me as the link in the email for Ts&Cs does not work and also did not work for the consultants as I had to forward the mail to ***. I was then told I could Goole the Ts and Cs it myself.

I asked the manager that I requested to speak to "Mayvis" if English was her first language as she kept telling me that I misunderstood the email, and did not want to send the Ts&Cs to me, as I would have apologised if it was stated there as they said. She was affronted with my question and became aggressive then ended the call.

I received a phone call on the 10th of August as I had to upload screenshots of proof of payment on WhatsApp. Again, I was happy to explain the issue. I then got a complete DIFFERENT story. This time I was told that I was supposed to have made a payment on the 8th of August (Just bare in mind tnis is a 30 day account and I re‐activated the account on the 10th of July) therefore forfeiting the 3 months discount. Apparently the reasonig behind this was that I have opened an account in 2023 on the 8th of September. Although I had it de‐activated and only re activated on the 10th of July. I stated that is is nonsense as I was told something different the day before.

I requested again for another manager to phone me back and explain why my 30 day account is now a 28 day account for payment. I was surprised to get a callback within 1 to 2 hours... still waiting.

Needless to say, I went through all this in vain.

I wonder if this information about this issue aced here on this platform will also be in vain 🤔

Customer number: ***

Oh and apparently I have two DSTV accounts now too. EasyView and Premium Stream However only have ONE.