Airtime refund

My name is Patrick Mlanjana,And I'm very disappointed with the service I got from Mutichoice. Firstly I've spoken to Ellen Koloti (consultant) who gave me incorrect information together with Samantha Moonsamy.Then later we called back again as our service was still not connected and spoke to Nosipho Bengu who put me on hold for 23 min.I had to call back again ask for a team leader and my service was connected in less then 10 min.I want my airtime refunded as Jacqueline took 10 min but Ellen and Nispho took over 30 min each .