KR
Kim R
1 reviews | Active since Jul 2018
27 Oct 2021, 21:54
AI sucks.
Thr invention of this bott is the worst thing ever!!@@! All it does is loop round and around and around and around and around with the same stupid menu and doesn't enable you to log a query outside of its set parameters.
I hate it!!!!!
Can someone please tell me why I was billed outside of my initial forecast?
I was told that my account was R864 and that is not what went off of my account.
I hate this AI
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
27 Oct 2021, 22:22 Hi Kim Reyneke,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply27 Oct 2021, 22:22
Official
Hi Kim Reyneke,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
28 Oct 2021, 11:18Hi Kim,
Thank you for reaching out to our Hello Peter team for assistance with your query.
We have attempted to give you a call on *** however the call went through to voicemail.
Kindly note that your account was debited the amount of R949.00 on 27 October 2021 for the below charges:
- R45.00 for the movie "Worth" which was rented on Box Office on 2 October 2021.
- R40.00 for the movie "The Human Factor" which was rented on Box Office on 2 October 2021.
- R35.00 for your decoder insurance
- R829.00 for your Premium + PVR services from 27 October - 26 November 2021.
Should you require any further assistance please do not hesitate to get in touch with our Customer Care team by calling *** or email ***
Kind regards
DStv: Hello Peter Team
Thank you for reaching out to our Hello Peter team for assistance with your query.
We have attempted to give you a call on *** however the call went through to voicemail.
Kindly note that your account was debited the amount of R949.00 on 27 October 2021 for the below charges:
- R45.00 for the movie "Worth" which was rented on Box Office on 2 October 2021.
- R40.00 for the movie "The Human Factor" which was rented on Box Office on 2 October 2021.
- R35.00 for your decoder insurance
- R829.00 for your Premium + PVR services from 27 October - 26 November 2021.
Should you require any further assistance please do not hesitate to get in touch with our Customer Care team by calling *** or email ***
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply28 Oct 2021, 11:18
Official
Hi Kim,
Thank you for reaching out to our Hello Peter team for assistance with your query.
We have attempted to give you a call on *** however the call went through to voicemail.
Kindly note that your account was debited the amount of R949.00 on 27 October 2021 for the below charges:
- R45.00 for the movie "Worth" which was rented on Box Office on 2 October 2021.
- R40.00 for the movie "The Human Factor" which was rented on Box Office on 2 October 2021.
- R35.00 for your decoder insurance
- R829.00 for your Premium + PVR services from 27 October - 26 November 2021.
Should you require any further assistance please do not hesitate to get in touch with our Customer Care team by calling *** or email ***
Kind regards
DStv: Hello Peter Team
Thank you for reaching out to our Hello Peter team for assistance with your query.
We have attempted to give you a call on *** however the call went through to voicemail.
Kindly note that your account was debited the amount of R949.00 on 27 October 2021 for the below charges:
- R45.00 for the movie "Worth" which was rented on Box Office on 2 October 2021.
- R40.00 for the movie "The Human Factor" which was rented on Box Office on 2 October 2021.
- R35.00 for your decoder insurance
- R829.00 for your Premium + PVR services from 27 October - 26 November 2021.
Should you require any further assistance please do not hesitate to get in touch with our Customer Care team by calling *** or email ***
Kind regards
DStv: Hello Peter Team
Best regards,