LR
Lerato R
1 reviews | Active since Jan 2016
14 Feb 2018, 08:51
Agreement
good morning
I was told I owe DSTV R145.00 because they didn't suspend my account in time - please quote a clause that says I have to pay that amount and I don't keep data and airtime for multichoice
I have a very busy life -and I need this to be resolved then I can only pay an amount that I know - don't act like blood suckers on our money we don't wake up in the mornings for you guys
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
14 Feb 2018, 15:39Dear Lerato
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply14 Feb 2018, 15:39
Official
Dear Lerato
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
16 Feb 2018, 10:43Good day Lerato
Thank you for sending us your query.
Yes, your DStv account has an overdue balance of R145.16 due to non-payment.
This is a pro rata balance charged few days after your payment date. On 02 January 2018 we tried to debit R450.00. However this payment came back unpaid.
There's no communication received to disconnect the service on 02 January 2018. Please be reminded that your DStv service is a month-to-month contract. When you pay your subscription, the contract for that month is therefore fixed on the package active as at the beginning of your billing cycle.
In order to fully align with our regulations, downgrades and disconnections can only happen once a month, on the day your next subscription payment is due. This is to now ensure that an account holder adheres to monthly billing rules.
You can check the clause listed on the terms and conditions from our website on www.dstv.com.
Please pay an outstanding balance (R145.16) to bring your account into zero balance.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply16 Feb 2018, 10:43
Official
Good day Lerato
Thank you for sending us your query.
Yes, your DStv account has an overdue balance of R145.16 due to non-payment.
This is a pro rata balance charged few days after your payment date. On 02 January 2018 we tried to debit R450.00. However this payment came back unpaid.
There's no communication received to disconnect the service on 02 January 2018. Please be reminded that your DStv service is a month-to-month contract. When you pay your subscription, the contract for that month is therefore fixed on the package active as at the beginning of your billing cycle.
In order to fully align with our regulations, downgrades and disconnections can only happen once a month, on the day your next subscription payment is due. This is to now ensure that an account holder adheres to monthly billing rules.
You can check the clause listed on the terms and conditions from our website on www.dstv.com.
Please pay an outstanding balance (R145.16) to bring your account into zero balance.
Kind regards
Dinah
Best regards,
LR
Lerato R's updateReviewer Update
22 Feb 2018, 10:22Am refusing to pay this amount that's your problem not mine and I don't have time to chit chat with MultiChoice
LR
Lerato R's update22 Feb 2018, 10:22
Reviewer Update
Am refusing to pay this amount that's your problem not mine and I don't have time to chit chat with MultiChoice