AGNECY giving secondhand decoders

I have now tried to contact Multichoice, but they do not want to take the responsibility. On MOnday 28th December 2015 I took My decoder to Sonic Vision THE ONLY DSTV Agnecy in Nelspruit. They had to swap the decoder. They gave me a docedr but what was strange it did not come with a box nor a a new smart card. Netherless when I arrived home I plugged it in and it was not working. So on Tuesday I contacted an acredited installer. We did a lot of troubelshooting, even replaced my old dish and bought a new SMART LNB. We tested another expolra and is working fine on the installation. On wednesday I contactec multichoice and the person promised me that he will get the agency to contact me. till today NOTHING. This morning I called twice NO RESPONSE OR HELP ON THE MATTER.<br> <br> I am living 150km away from the nearest agnecy so drive in an out everytime is cost me a lot.<br> <br> This is now the second time I have this bad experience with the Nelspruit agency. Multichoice you need to do someting about them. THEY ARE ********mTHE clients<br> <br> Effectively 2 decoders is not working because of the extra view