ages to allocate my payment

<p>I paid my dstv account on the 3rd of November however i used an incorrect reference number so they were unable to allocate my payment i sent proof of payment to 5 different consultants as well as the payments department i have also called in three times a day following up. But still they say i have not paid. Its either the account people are lazy or just dumb.... how can they not allocate my payment yet i have sent proof of payment through.... disgusting service in fact dstv is just stress..... or maybe its a way of getting us to allow u people to debit from us..... i am taking this further....</p>