Agents rude and failed to help

I called DSTV at 19:01 (call duration 19:28) and Muzi tried to assist me with my extra view connection, instead this made my primary Decoder \unstable"(which was working fine for the past 7 days ) after having a DSTV intaller come and install/setup the 2 decorders for me.I called in again at 19:56 (duration 16:54) and Veruska ( I stand to be corrected) tried to assist. When she realized that we were not getting anywhere and now my primary decorder was Error 48-32 with signal 0% with some channels playing and other not at all but displaying that error. She then just hung up on me when i told her there problem is till there.That was very rude of Her!! Then at 19:53 (call duration 02:52) i called in again"