SS
Sithembiso S
1 reviews | Active since Feb 2019
12 Jun 2021, 19:08
Agents are so unskilled
I have had xtraview for the past 2 years. Recently my explora couldn't load catch up and I took my Decoder in for testing. Little did I know the incompetency of the staff. They cancelled my xtraview and now no one is able to fix it from DStv. I have contacted the DStv call centre via their chat no help. Especially the last person to help Thobile Mabaso was very much unprofessional and couldn't answer my questions but telling me to go to a service centre to get my decoder messed again.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
12 Jun 2021, 22:32Hi Sithembiso,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply12 Jun 2021, 22:32
Official
Hi Sithembiso,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
13 Jun 2021, 21:03Hi Sithembiso,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, after we done some trouble shootings and consulted with the tech team.
I advised you that you bring both the decoders to your nearest DStv walk in center.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, after we done some trouble shootings and consulted with the tech team.
I advised you that you bring both the decoders to your nearest DStv walk in center.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply13 Jun 2021, 21:03
Official
Hi Sithembiso,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, after we done some trouble shootings and consulted with the tech team.
I advised you that you bring both the decoders to your nearest DStv walk in center.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, after we done some trouble shootings and consulted with the tech team.
I advised you that you bring both the decoders to your nearest DStv walk in center.
Kind Regards,
DStv: Hello Peter Team
Best regards,