Agents are ***********

After disgraceing dstv on hello Peter. They still didn't help a person out. Exactly one week calling and calling my problem is still not resolved. It took the agents 3 days to tell me they need my husband I'd and 3 months bank statement. Then the 4th day - Thursday we find out they don't have an address which we have been giving them the whole time everytime we spoke to an agent. I wasted over 500 Rand worth of airtime. Because they don't call u back even when they say they going to. It's now Friday I call the courier company and get told that dstv only gave our details this morning so now my price lock decoder is sitting in dispatch now. Until the courier company on the dot feels its okay to deliver.. So now that's an extra 2 to 3 working days..!!! Now I'm ****ed off. I don't have anything to watch. This is ridiculous and all they can tell u is its been escalated! The agents are *********** including the supervisors.. Clearly they paying people to sit on there asses instead of helping the customers out.