*********** agents

so i called your call center at 5:41 and spoke to an agent by the name of Fezeka whom i explained my problem to and also advised her that i made a payment and send POP, she told me to hold while checking the emails, she made me to hold for more than 10 minutes and she disconnected the call, i called again the call connected to an agent by the name of khanyisa who continued chit chatting with his colleagues while i was waiting on the line, i asked to speak to their superior,he told me to hold and the line disconnected again. How can one's issue be resolved when you have *********** agents.