agent sipho mhluli very rude called ***

i just called the call center for dstv on ********** 22 spoke to a call center agent called sipho mhluli who was not understanding my frustration that dstv debit my account without my permission he was laughing as i explained to him that his not sympathetic and understand all he was telling he can not refund the debit order and i must just go and reverse it

he was making as if he couldn't hear me and auguring refusing to assist me he said his supervisor Sibusiso Sumedo and his manager is Kutesto Buyanga

appalling service and dstv all of they agents are rude and have a i dont care attitude now i must go to my bank to reverse the debit order they debit without my permission and waste my time in the process. what a way to start my morning ,, hurt shame with the service i got from Sipho Mhluli