Agent refused to help me
What a horrible experience with multichoice. I called their call centre in randburg. I was assisted by Anita.
I paid before i can called dstv to downgrade my subscription as im no longer working,i can afford to pay the current one.
Anita refused to assist me as a customer because i used to pay on the 27th of each month, i have to change my subscription on the 27th of February 2020. I tried to explain the reason im changing today is because im no longer working, i was paying my subscription on the 27th because i was getting paid on the 25th of each month.
She told me about dstv policies that she can't help me or she can get fired.
It is clear that as a dstv customer you dont have rights, it is only about dstv. Obviously customer doesn't come 1st.
I paid for less subscription for this month and i cant get help from dstv, i dont know what is going to happen,but dstv doesn't respect customers.
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Again, broken promise from dstv. I paid 399 for compact, but im still on compact plus.
Ntando, as a person who communicated with me, you are so *********** because you cant even follow up on customer's queries if they were solved.
Again, broken promise from dstv. I paid 399 for compact, but im still on compact plus.
Ntando, as a person who communicated with me, you are so *********** because you cant even follow up on customer's queries if they were solved.