Agent Hung up on me - Unacceptable and extremely Rude

I am very shocked that when an agent is struggling to help they then disconnect the line while I was speaking which is completely unacceptable and extremely beyond being rude, this act needs to be punished. As customers we are not in safe hands with agents like Gursion. I am currently unable to watch DSTV and I am on another line with another agent as we speak. No customer should be going through this. All decoders from my profile have been deleted and No consultant is able to resolve this because of what Gursion did. I would like that call to be listened to, I spoke to him for 24 minutes after 4 pm today on the 30th of July. Jamie the last consultant tried her best to help but could not restore my services due to a system error and she has escalated the issue for me and I found her to be very helpful but Gursion's behavior is unacceptable if he can't work with customers he needs to find another career and leave customer service - Gursion needs to call me back and apologize. as a customer I deserve better.