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SN
Sipho N

1 reviews | Active since Aug 2019

01 Feb 2021, 11:56

Agent hung up my call!!!!

I spoke to the lady by the name of Zandile Sithole this morning around 11:25,she was very rude and argumentative, she said she reports to Xolani. having made a payment to watch tv and later to realize that an E30 is persistent and being told that I should visit a dstv service centre, the lady said she cannot disconnect my services because she cannot see that i'm really not getting a picture from my side (Insinuating that I could be lying).she later hung up my call pretending not to hear me. So Multichoice keeps on charging you for the service that you are not getting even when you are having decoder problems? Please fix this now. I am extremely disappointed. the lady said she reports to Xolani, I honestly hope she gave me the correct info.. Poor Poor Poor service.

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Feb 2021, 13:50
Official
Hi Sipho,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Feb 2021, 08:46
Official
Hi Sipho,

As per our telephonic conversation, we will contact you today at 19:00PM. 

Once again, I apologize for the inconvenience caused. 

Kind regards 
DStv: Hello Peter Team 

Best regards,

SN
Sipho N's update02 Feb 2021, 20:20
Reviewer Update
Thank you so much for the quick response, i appreciate how and efficient you guys are, this is the best service that we all know from Multichoice, Special thanks to *****gwa Maeko, she sounded very friendly and eager to fix my problem, she called me while i was at work and scheduled to call me later when i got home and assured me that sh will try something from her side and guess what? I got home and my Dstv was playing and my recording feature was active, not forgetting Ntando Bakubaku who also called me this morning and of course i was at work, but because he is a determined employee he ensured that he asks his colleague to call me later on to fix my problem, and guess what again? Edward Nhlapo called but already i had a picture, thank u *****gwa, Ntando and Edward, you guys made me feel valued as a customer, please pass on the product knowledge and the manner in which you guys talk to your customers with your colleagues, i gave each of u 5stars. Amazing service????????