AGENT CUT MY CALL!!!

I called the Call Centre to report a no signal problem. My call was answered by Elizabeth who proceeded to give me orders - not instructions - on how to fix my problem without listening to me and talking over me. I told her that she should listen to me before proceeding as I was getting irritated with her attitude. The next thing that I heard was silence on the other end. I immediately called back and got through to Clementine who proceeded to inform me that her teamleader was in a meeting. (As usual). I requested that I be called back. I was informed that Nomvuyo Masum would get the escalation and that I would be contacted. I requested that I be called back before 1:30 and was then told that there was no timeframe for customers complaints to be attended to as there were other customers who also needed to be called back. It is now 48 hours later so Nomvuyo probably has loads of complaints to attend to! I want to be called back because I want this person's bad attitude to be dealt with. I am sick of shoddy service from Multichoice / DSTV / MNET - whatever they are calling themselves these days!