Again Multichoice trying to ***** from me

Around May/June this year i contacted multichoise to disconncet my subscription because i had a signal problem ,then after i disconnceted the subscription someone from multichoice phoned me tofind out why was i cancelling the subscription and i explained to that person the problem i was having that time ,and i bealived that person called from their retention or client saticfaction division ,that person even suggested that i get a technician to fix the problem but i again i explained to him that my attempts to get the problem fixed were uncessfully ,until today when my husband decided to get a techinician to fix the problem and when i spoke to the consultant i was told that my subscription was disconected because i failed to pay multichoice so therefore i need to pay the reconnection fee and the money that i owed arcoding to the gentleman I spoke to who did know even the name of the manager he reports under ,i asked him to check the notes and even to check with the retention department to see if i was contacted but he refused wanting to know who I spoke to ,why would a consultant from multichoice phoned me to ask why i requested cancellation if i failed to pay you guys,RESOLVE