PN
Pauline N
1 reviews | Active since Nov 2009
28 Aug 2017, 22:30
Again incorrect billing
I have had numerous problems with DSTV, up to a point where i have disconnected one of my services ( phoned to disconnect on the 25th) and downgraded to compact on my explora & extraview.... Why have you charged me for DSTV compact on the 24 th and also 29th..... I now only have compact package on my explora & extraview on my PVR.... Please can you reverse tge charge for tge disconnected service..... Why have you charged me .... *******..... I need this to be reversed immediately and now please can you cancel all insurances on my devices.... I am at a point of almost disconnecting the last connection with DSTV.... Pls rectify my account.......cancel all insurances....TIRING
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
29 Aug 2017, 08:13Dear Pauline
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv : Hello Peter team
Best regards,
DStv (MultiChoice)'s reply29 Aug 2017, 08:13
Official
Dear Pauline
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv : Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
29 Aug 2017, 10:06Dear Pauline
It is with regret that we learn of your unpleasant experience in dealing with DStv and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
As discussed, we have cancelled services on smartcard number - ***, you currently have the DStv Compact package and Xtraview active.
Furthermore, we have requested the cancellation for the insurance's on the decoders which will be cancelled on the 25th September 2017.
Kindly note the account is currently on a credit of R407.26.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Thank you for your continuous support and valuable feedback.
Let us know if there is anything else that we can assist you with.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply29 Aug 2017, 10:06
Official
Dear Pauline
It is with regret that we learn of your unpleasant experience in dealing with DStv and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
As discussed, we have cancelled services on smartcard number - ***, you currently have the DStv Compact package and Xtraview active.
Furthermore, we have requested the cancellation for the insurance's on the decoders which will be cancelled on the 25th September 2017.
Kindly note the account is currently on a credit of R407.26.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.
Thank you for your continuous support and valuable feedback.
Let us know if there is anything else that we can assist you with.
Kind regards
Lebogang
Best regards,