Again! Debited by Multichoice *******ly (4th Time!!!)

Note - I posted this on Hello Peter in Jan 23. I was told on Hello Peter it would be resolved. It was not resolved - in fact, I did not hear from you again. Now *******ly debited in Feb 23. (4th time!) This has been going on since Nov 22 and Dec 22 when I was promised that the ******* subscription was cancelled and this would never happen again. Please can a manager email me.

From: Gloria Dashwood Sent: Thursday, 02 February 2023 06:00 To: 'DStv Help' <***> Cc: *** Subject: ENQUIRY REFERENCE NUMBER : ***2 DSTV to be cancelled and refunded (cancellation did not happen, 2 refunds again required Jan 22 and Feb 23)

Good day

Your email below on 04 December 2022 17:15 refers. You have not cancelled the account as promised.

We were again *******ly debited in Jan 22 and Feb 23. Please refund R818 x 2 urgently – this week by Sat 4 Feb 23. Please cancel the account!

Thank you Logan and Gloria Dashwood *** (Please communicate via mail if I am not able to answer your call.)