SH
Stephanie H

1 reviews | Active since May 2023

04 Sept 2024, 10:12

***** again

After logging a call on the 31st of July again on the 22nd August and not receiving any feedback for the ***** on my account. I have once again been 'hacked' and additional subscriptions have been added to my account and my contact details changed. This is ridiculous.

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Sept 2024, 10:14
Official
Hi Stephanie Harmse, 

Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible. 

Kind regards, 
DStv: Hello Peter Team
SH
Stephanie H's update04 Sept 2024, 10:16
Reviewer Update
It's been longer than a month and i haven't heard anything. I'm not getting my hopes up. Cancel everything I don't want anything to do with DSTV.
SH
Stephanie H's update04 Sept 2024, 10:17
Reviewer Update
You cannot keep client information secure and prevent *****. POPIA is clearly not implemented correctly.
SH
Stephanie H's update04 Sept 2024, 10:35
Reviewer Update
Please note I have logged a complaint with the Information Regulator regarding the POPIA violation.