JM
JO M

1 reviews | Active since Dec 2014

25 Jun 2018, 09:07

After two weeks still no feedback.

I really don't understand multi choice. Two weeks ago I wrote a complain and I was told someone will call me back with regards to what had happened to the explora which was supposed to be delivered to me.

Till today I am waiting for that calling :( if you guys dont have these machines on stock why dont you call your customers at least.

Anyway it is ok just do me a favor and cancel my application.

I am no longer interested THANK YOU.

You guys clearly dont care about your customers.

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply25 Jun 2018, 10:09
Official

Dear Oupa

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply25 Jun 2018, 15:16
Official

Good day Oupa

It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.

We currently investigating your concerns with our Price Lock department for urgent resolution.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Feel free to contact us should you require any further assistance.

Kind regards

Rupert

Best regards,

JM
JO M's update26 Jun 2018, 08:22
Reviewer Update
Hi Rupert Now I am getting a message this morning on my phone (Welcome to the world of DSTV. Your services on smartcard is activated successfully. Oh no another one again (Welcome to the world of DSTV. Your services on Device number A*** is activated successfully. How can I activate the device I never received. I just hope no one has committed ***** using my details or I see surprise debit on my bank account for an amount I have never signed for as I will not waist my money anymore calling you guys otherwise multi choice will see the other side of me :(