After sales service from Dstv

I recently app**** for a price lock plan from Dstv. Only to find out that I will be greatly disappointed with the after service that was offered by the consultants of Dstv. I spoke to twelve consultants over a period of two days, but to no avail! I have been trying to have my PVR-functions activated, but I get a different story from every consultant. I believe in GREAT SERVICE, but I am only getting the complete opposite from Dstv. I am deeply disappointed in the service I received from Dstv.