wS
wernich S
1 reviews | Active since Mar 2012
28 Feb 2015, 05:13
After 6 times my bill not sorted out
My montly subscription is R740 per month, which I pay EVERY MONTH, never missing a payment. That means if My bill is R740 and I pay without missing R740 monthly my balance will always be R0,00. Then in end Jan, beginning Feb 2015 my EXPLORA broke and had to be exchanged under garentee because it was less than 1 year old. No stock in Nelspruit for 2 weeks, but was then eventually exchanged for new Explorar after 2 weeks. And that is it...but then my trouble started, suddenly I get reminders to pay R1505 and then R1400 and then after I paid my monthly R740 my I was told I still owed monies. Time and time again I phoned and asked that account is corrected, and everytime I am told\SORRY
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DStv (MultiChoice)'s replyOfficial
28 Feb 2015, 10:40Hello wernichswart,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We confirm that the credit amount of R550.86 has been approved and reflects on your account. Please be advised that your service will not be disconnected again.
Your next payment amount of R630.00 is due on or before the 14 March 2015 for subscription from the 14 March 2015 until 13 April 2015.
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We confirm that the credit amount of R550.86 has been approved and reflects on your account. Please be advised that your service will not be disconnected again.
Your next payment amount of R630.00 is due on or before the 14 March 2015 for subscription from the 14 March 2015 until 13 April 2015.
Regards
Nesta
DStv (MultiChoice)'s reply28 Feb 2015, 10:40
Official
Hello wernichswart,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We confirm that the credit amount of R550.86 has been approved and reflects on your account. Please be advised that your service will not be disconnected again.
Your next payment amount of R630.00 is due on or before the 14 March 2015 for subscription from the 14 March 2015 until 13 April 2015.
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We confirm that the credit amount of R550.86 has been approved and reflects on your account. Please be advised that your service will not be disconnected again.
Your next payment amount of R630.00 is due on or before the 14 March 2015 for subscription from the 14 March 2015 until 13 April 2015.
Regards
Nesta