After 5th attempted with Customer care DSTV now still un usuable

After posting on Hellopeter and Multichoice( Boitumelo Motsoikha) contacted me to resolve issue. Advised me to use live chat. Waited 20min for live chat to answer then Tshepo appears to be in a hurry to go. Signs off before my password reset . They say new password been sent but still nothing received. What a waist of time.