after 25 years nothing has changed

25 years as a customer and still multichoice cant figure out how to treat a customer why is that? Even their awards programme for Gold star customer doesnt work. The customer service is rude, doesnt listen when trying to articulate the problem, talks at you, and when its necessary to re-explain or ask a question which inevitably involves you trying to interrupt their diatribe they talk over you and tell you that you are the problem and when you inevitably even trying the technique "let me summarize what you have said so i can understand"... that is also a problem. Multichoice its really time to focus on getting the service sorted. I am not sure why i am still with you? perhaps its time to terminate the services but i guess that wont make a difference either such a small part of your world. I look forward to the day there is some competition perhaps then the service will improve. This is a difficult time not only for customers but for staff as well, miserable staff equals miserable customers. When customers are phoning they have a problem maybe remember that and start from a premise of apologizing for the problem basic service 101.