JC
Jack C

1 reviews | Active since Feb 2014

18 May 2017, 19:28

After 2 months still no resolve!!!

<p>I refer to https://www.hellopeter.com/dstv-multichoice/reviews/dstv-accounting-what-a-joke- ********** </p> <p>Your customer number is ********** <br />Main Account<br />R283,58<br />due on 1 June 2017</p> <p> </p> <p>The outstanding amoiunt is not correct. As of 1st April I have been on Easyview - R29 per month. I also had a credit of R 134.00 that has just disappeared - Now I am being charged for DSTV premium R 215.60 in April ??? I spoke to ZAIDA this week who promised to have it fixed. I am also not paying for reconnection fees!!!</p> <p>1 Year in advance:</p> <p>11 * R29 = R319.00 (1 month free)</p> <p>Credit of R 134.00</p> <p>I owe DSTV R185.00 - NOT R 283 !!!???</p> <p> </p> <p>2017-05-17 12:54:02 AM DStv EasyView Subscription R14.97<br />2017-05-16 11:54:56 AM Reconnection Fee R10.00 - I refuse to pay this - My account would have been settled long ago if correct!!!<br />2017-05-16 02:44:49 AM DStv EasyView Subscription R14.03<br />2017-04-13 02:37:09 AM (R26.30)<br />2017-04-13 02:37:09 AM DStv Premium Subscription R315.60 - What is this???<br />2017-04-13 02:37:09 AM (R2.83)<br />2017-04-13 02:37:09 AM Access Fee R34.00 - What is this?????<br />2017-03-31 05:57:30 PM DStv EasyView Subscription R29.00<br />2017-03-31 05:57:30 PM DStv EasyView Subscription R0.94<br />2017-03-31 03:34:18 PM DStv Premium Subscription R0.00</p> <p> </p> <p>I will NOT LET THIS GO - DO YOU UNDERSTAND ME!!!</p> <p> </p> <p>Fix it and I will pay - Don't and I won't pay - and I will take it further. ARE WE CLEAR???<br /><br /></p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply19 May 2017, 08:11
Official

Dear Jack

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

DStv Hello Peter team