After 2 months still no answer?!

To whom this may concern.<br> I have been phoning in for the past 2 months now for the DPP department to get back to me regarding me query. Still no one has given me a call for a simple matter that needs investigating!! This is unacceptable on every level of customer service that seems to non existent at Multichoice! I am part of the DPP program and since the end of July the R99 for the Explora has not been deducted! I am extremely frustrated as I do not want to written up on ITC for a STUPID problem that is clearly not my fault! Now I hear that the account as been split since the ''system upgrade''. How can an account be split in 2? Each time a phone all I'm told is that matter has been escalated. This needs to be sorted as I will SUE Multichoice if I am placed on ITC this is a promise!!!