RT
Rindi T
1 reviews | Active since Jun 2016
13 Jun 2016, 10:11
Advice totaly useless
<p>Since installing our Xplora in March, we have had nothing but problems with it. Certain channels do not work & all they can say is contact the installer. The installer has been to our house numerous times, & can find absolutely nothing wrong with the signal. After having an argument with the call centre consultant, she finally said that there might be something wrong with the decoder. Basically I am now the owner of faulty goods. Now I have to deal with this myself. This is pathetic.</p>
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
28 Jun 2016, 09:34Dear Rindi
We could not get hold of you today and discuss your query telephonically.
As we are committed to assisting you, we called to check if your technical query has been resolved.
Should the problem persist, please do take your decoder for testing at the nearest MultiChoice branch or agency. This is to ensure that all is well with your Explora's hard drive.
Please contact us should you require any further assistance.
Thank you for taking your time to contact us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply28 Jun 2016, 09:34
Official
Dear Rindi
We could not get hold of you today and discuss your query telephonically.
As we are committed to assisting you, we called to check if your technical query has been resolved.
Should the problem persist, please do take your decoder for testing at the nearest MultiChoice branch or agency. This is to ensure that all is well with your Explora's hard drive.
Please contact us should you require any further assistance.
Thank you for taking your time to contact us.
Kind regards
Dinah
Best regards,