1 reviews | Active since Apr 2014
Adverti*****t incorresct - call centre misinformed
I was contacted today regarding my interest in this offer.<br> Your offer states the following : DStv: Upgrade to DStv Premium and experience the Rugby World Cup like never before Get your DStv Explora now<br> R849**Includes DStv Explora, monthly subscription to DStv Premium plus access fee for 24 months (at current price)Excludes Decoder Care Contract (insurance)***Pay over 24 months<br> **Offer is only available on debit order. Subject to availability and approval. <br> When I spoke to your consultant after being approved I was told that I need to deactivate my current dstv account (DSTV EXTRA VIEW) nr. ***9 SC: ***<br> and then activate my new premium account in order not to pay my current subscription and the subscription for the NEW contract. I was interested in the offer of R 849.00 per month for 2 years. <br> After hearing the above I said that I will first take this up with your management and if needed report this to the consumer commission as this is false adverti*****t, it is not an UPGRADE, but a new contract !!! I then just added the R 99.00 for the DSTV Explorer although we are interested to UPGRADE our current contract to DSTV PREMIUM - for R 849.00 <br> <br> I am waiting for delivery
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
