GG
GILLIAN G
1 reviews | Active since Mar 2009
06 May 2015, 15:37
advertised programs
last night we were all geared up to watch The Great British Bake Off [as advertised per information bar, the DSTV menu and the current schedule]. No way - we get another re run of Rick Stein. This afternoon GBBO was advertised AGAIN in the same way but once more we get something else - this time ANOTHER re-run - this time Dinner Date. NO APOLOGIES - NO WORDS ON THE INFO BAR nothing . When are we able to watch Great British Bake Off?????
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DStv (MultiChoice)'s replyOfficial
09 May 2015, 15:28Hello snorkel,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your request to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more info becomes available.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your request to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more info becomes available.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply09 May 2015, 15:28
Official
Hello snorkel,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your request to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more info becomes available.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your request to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more info becomes available.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,