Adriaan Mans

Over the last week or so our decoder is plaining up. One minute to can watch TV and the minute the picture is gone. I have been in contact with the call centre before and they assist. the problem started all over again. Today (9 April 2020) I contacted the call centre again. The person who tried to assist was a bit unsure and I got the impression that she was not very sure how to help me.

SMy question was if I have another decoder (my son in laws) can I use it. The answer is yes but I will have to take ownership. I have been told to go to the WEB site www.dstv.com to self service were I will find change of ownership form which is to be completed by myself and the other person.

What a disaster. This is the most un user friendly website that I have every visited. One minute I sign in and the the next minute they well me I'm not signed in. I tried their online chat service but no success.

I must say that there is no service or help from DSTV/multichoice side at all. What a waste of time.