ADMINISTRATIVE ERROR ON PAYMENT ALLOCATION

Item: DStv (MultiChoice)
Rating: 1
Author: Kamogelo M

I made a payment on my DSTV with the reference whixh I was provided for by the agent. It happened that another agent noticed that the ref number was incorrect and promised ro escalate the matter.

It has been 6 days, and on each day when I enquire I'm always told there is no feedback on my account, yet i made an immediate payment

When you provide the reference to the agents requesting progress, you're expected to start afresh explaining yourself again!

I cannot suffer because of an admistrative error on their end! They should either refund me into the dstv account or back into my account

Helpful (0)

Replies (2)

DStv (MultiChoice)'s replyOfficial

11 Oct 2024, 11:16

Hi Kamogelo,

Thank you for reaching out to us. We have received your query and are currently looking into it.

Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch.

Thank you for your patience.

Kind regards,
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)'s reply11 Oct 2024, 11:16

Official

Best regards,

Kamogelo M's updateReviewer Update

11 Oct 2024, 12:50

Thank you. The customer number in question is : *** | new reference is ***

Kamogelo M's update11 Oct 2024, 12:50

Reviewer Update

Thank you. The customer number in question is : *** | new reference is ***

ADMINISTRATIVE ERROR ON PAYMENT ALLOCATION

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