ADDITIONAL UNKNOWN COSTS

WE CANT BE HAVING HEADACHES EVERY MONTH BEFORE WE SETTLE OUR BILL WITH DSTV..IM SO DISGUSTED,LAST MONTH WE PAID OUR BILL ON THE FIRST OF JULY TO OUR SUPRISE OUR SERVICE GOT CUT OFF AN HOUR LATER.WE THEN CONTACTED DSTV AND WAS HOLDING THE LINE FOR A GOOD 45MINS WITH CONSULTANTS ASKING US TO HOLD AND LATER HANGING IT UP.THEY CONNECT THE SERVICE FOR THAT EVENING AND THE FOLLOWING MORNING IT WAS OFF AGAIN,BASICALLY FROM THE THURSDAY WE PAID TILL MONDAY OUR SERVICES GOT DISCONNECTED EVERY DAY.WE KEPT ON EMAILING PROOF OF PAYMENT WITH EVERY PHONE CALL..TO OUR SUPRISE WHEN WE CALL TO QUESTION THE EXTRA AMOUNT ON THE BILL WE WERE TOLD IT WAS FOR THE FOUR DAYS WE KEPT ON BEING DISCONNECTED,WHEN I ASKED THE CONSULTED WHATS WRONG SHE SAID BECAUSE OUR PAYMENT NEVER REFLECTED ON THE SYSTEM DUE TO EFT PAYMENT.FOR THE PAST 4YEARS WE HAVE BEEN PAYING OUR BILL WITH THE SAME PAYMENT METHOD AND NEVER EXPERIENCED SUCH NONSESE! I ASKED THAT SHE ESCALATE THE MATTER SHE SAID WE WILL ONLY GET FEED BACK BETWEEN 24-48HRS, ***6-i204 THATS THE REFERENCES NUMBER SHE GAVE ME.IM SOOO DISGUSTED WE CANT BE CALLING MULTIPLE CHOICE EVERY MONTH END AND EVEN WORSE NO PROBLEM IS SOLVED.