ADDITIONAL PAYMENT DEBACLE!!!

I am beyond dissatisfied and frustrated with the service of platforms made available to assist a customer with their queries.

On 5 May I called into the contact centre and complaint regarding a payment in excess that I'm require to pay. My services was disconnected on 9 April until 23 April 2021 as I had not budgeted for Dstv during this period.

On 23 April 2021, I received an SMS to make a payment via your payat.io channel whereby the reconnection fee would be covered by DSTV. I then done so and paid R698 (Obviously for my next month's viewing being May).

All of a sudden I receive an SMS to pay R1000+ for your services to remain connected then after an additional SMS that my debit order was reversed of R591 -despite paying it online way before this.

I called your contact centre on 2 occasions, emailed your contact centre and again liaised on Twitter with various consultants "BSC", "OP", "IP" - I assume are their initials during the week. There is a total miscommunication between my query/complaint and your consultants' lack of understanding and principles of First Call Resolution to resolve my query.

I require a manager to call me as your consultants are clueless in resolving/handling my query.

I cannot pay for a period when my services was disconnected and anything more than what was required. I made the applicable payment due as initiated on your online platform via SMS.