Additional information Help this business learn from your experience by providing as much information as possible.

Please refer to my previous report about your company. Today (28/07) I received an SMS to remind me to pay my subscription fees as it is nearly month end. My account is payable by the 6th and you certainly do not have to prompt me to pay even though I have to pay for reruns of reruns of reruns and have to put up with you bad service as discussed in my previous post. You broadcast under license from other overseas channels like BBC, etc yet your programs always run weeks, if not months or even years, after it was broadcast on the original channel overseas. Just so you can score a few rand by buying old programs. And then we have to watch reruns for the next 10 years!All you guys are interested in is MONEY!

When I phone about a problem, I cannot speak to anyone except a call center agent who, mostly, cannot help me with my problem and then has to escalate the problem. The fact that problems are escalated is no guarantee that the problem will be rectified. Not at all without numerous phone calls to try to get somebody to get up and DO something about one's problem. And after that comes the real problems especially when it comes to accounting!

The managers are, like all companies, hiding behind call centers and it seems impossible to get to speak to any responsible person in ANY department. The fact that I requested to speak to the accounts department today, meant nothing to the exchange clerk or the help desk agent. No, I had to make 5 calls to eventually be put through to someone at the CEO's office.

Like all companies, you are paying lip service by offering a quick apology, especially on social media where everyone can see you "quick" response while in real life, NOTHING gets done. An apology is something I do not accept as accepting it means I also accept the fact that you do NOTHING in trying to fix you useless system. Would you accept my apology if I forgot to pay my subscription? No you will just terminate my service! So why do you expect of your customers to accept your apologies for the bad service you provide?

You are getting paid a monthly subscription by your customers. For that we expect service that is worth EVERY cent we pay. We do not pay you with R100 notes that are torn in half so DO NOT provide us with haphazard service. If customers do not pay their fees, their services are discontinued,. Why then must we be satisfied with you taking our money and providing us with sadly, lacking service. And then we NEED to be REMINDED to pay so that we could be done short.

I include a copy of the caption on the hellopeter website :

"Help this business learn from your experience by providing as much information as possible"

If we are prepared to pay, are you prepared to provide?